Recently we’ve received many support calls which relate to people’s Internet connections, their speed or being unable to connect to services such as Google or their email…

We feel it is important to clarify the role we play and the services we offer. We are not your ISP (Internet Service Provider).  We host your website, yes, but we do not provide you with Internet access. That would be Telstra, Optus, iiNet, Internode, TPG etc.

We also do not know your ISP account details; that would be a privacy breach on your ISP’s behalf.

If your Internet doesn’t work, you will not be able to get email or see your website, but both your website and email will be there waiting for you when your Internet starts working again – others will be able to see your website and email you, but you will not receive the email until your Internet connection is working again. When this occurs, please ring your ISP and not White Dog Green Frog as we are not the service provider and are unable to assist.

The quick way to test this is to visit a big website or two and press your “Refresh” button in your web browser – if www.google.com is down then you know your internet is not working!

Love,
Your friendly techs at White Dog Green Frog