Have you ever tried to start your car with your house keys? How about using your office key to unlock the front door of Westpac afterhours? You’d never think of it right… or would you?   [Don't answer that!] …

Surprisingly, the same concept holds true for your White Dog Green Frog passwords. You are provided with different logins for different areas. This is not to confuse you or make your life difficult for our own personal amusement, but because well, they are different. Not only that but if one area is compromised, you aren’t affecting the other areas and more importantly the other accounts on the server.

So to break it down, here are a few of the main login details for White Dog services that you may have:

Billing System -  Here you will find information such as:

• Invoices
• Credit card details
• Contact info (phone #, email address, etc)
• Login details for your cPanel account
• Products/services renewal dates
• Listing of your Support Tickets
• Domain management
  • Contact details for Whois
  • Nameserver details
  • EPP/auth code

We try and make it easy for you too. If you don’t recall your password,  you can always reset it.

cPanel (eg: www.yourdomainname.com.au/cpanel). This is the control panel/dashboard of your hosting account and as such you will be able to perform various useful functions such as:

• Manage your email account(s)
  • Create new email address(es)
  • Reset your email password
  • Modify your email account quota
  • Create email forwarders
  • Create mailing list
  • Change MX records for domain(s)
• Create/restore backup of your website
• Park/add-on domains
• View disk space & bandwidth usage
• Website statistics
• Install software with Fantastico
• and many more

Email credentials for Outlook  setup:

• Your username is your FULL email address (that is, your entire email address. Not just your name, but the bit before and after the @ symbol)
• Email password that you set up in your cPanel. If you don’t remember your password, login to cPanel and reset it

While on the subject of passwords, it would behoove you to have a reasonably strong/secure.  Words that you would find in a dictionary would not make a good password because it’s easily guessable. Not guessable in the sense that I’m going to try words that I think you might use, but guessable in the sense that hacking programs can scan your account until it either can’t break your password (“Ste8v_in!” – secure) or is able to figure out your password (“buttercup” – not secure). It’s like using a common office paperclip as the key to open your Lexus car door.  If you really want to use the name of your pet, try adding a number and a punctuation mark as well as mixing the case to the password for an added level of security.

For example:

skippy – bad
Ski$5ppy – better

smokey – bad
Smo6keY! – better

Incidentally, two of the most common causes of hacked accounts are 1) weak password and/or 2) a keylogger virus (which is a software program on your computer remembers your passwords by tracking the key strokes that you make on your keyboard).

Read another article on the WDGF blog on password security here.

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