Archive for the ‘Technical Support’ Category

It's important to remember that images uploaded for the web actually need to be resized – often an image from the camera will be something like 1.5 – 5mb – which can take up to a minute to download when viewing a web page.  If you put these images on a webpage at full size, the browser will often shrink them so you can't see them at full size, which makes it very hard to see what's going on. Read the rest of this entry »

Ever experienced losing a password? And having to waste time getting a reset code or link emailed to you? Or having to register yet again? We have .. many times!! Until we found a wonderful little tool recently.

I was quite amazed to discover a wonderful little tool called LastPass about 6 months ago and I’ve been delighted with how useful this gadget has been, and how well implemented it is. LastPass encrypts and saves your passwords safely in a database and will allow you to share them across computers.

Read the rest of this entry »

Below is an example of a new phishing scam intended to steal your email login. It is a scam. Delete the email straight away!   We can't emphasize the importance of extreme caution when faced with requests for your password – a reputable support organization already knows your password, or doesn't need it to do their job!  The nasty trick is, these messages are getting cleverer and cleverer and it's becoming very easy to get sucked in.  By the way – one clear and very common giveaway that they're not legitimate?  Spelling and grammar errors!!  Beware though – the latest scams often get their spelling correct!

Text of the latest spoof follows: Read the rest of this entry »

…Unless you take security seriously. Full stop. Often times, it’s not a matter of “if”, but rather “when”. We are doing all that we can to ensure the server remains secure, but we need you to do your part as well.

Here are 5 basic steps to prevent your site from being hacked: Read the rest of this entry »

A client of ours recently employed the services of an SEO (Search Engine Optimization) company. They sent her a "report" of the work that they had done to date which she sent to us and, as a result, prompted us to do a bit of digging, as the info in the report just wasn't quite right… Read the rest of this entry »

Have you ever tried to start your car with your house keys? How about using your office key to unlock the front door of Westpac afterhours? You’d never think of it right… or would you?   [Don't answer that!] … Read the rest of this entry »

An important word of caution – White Dog Green Frog will never send you a mailed letter about your domain renewal. Our customers have been getting a fair amount of these letters lately from other organizations such as Domain Renewal Group or one received just the other day from Domain Name Group… Read the rest of this entry »

Recently we’ve received many support calls which relate to people’s Internet connections, their speed or being unable to connect to services such as Google or their email… Read the rest of this entry »

Every now and then, we receive a support ticket that might seem complicated at the time but the solution is so simple that we’d be foolish not to share… Read the rest of this entry »

We encountered a strange incident yesterday: an image that showed up in Firefox, Chrome, and Safari but not Internet Explorer (IE). … Read the rest of this entry »